Murphy Furniture FAQs
Murphy Furniture is an Irish owned family business with our head office based in County Wicklow with 5 stores & a fast growing online store. We are offering a great selection of products and nationwide delivery on all online orders.
Murphy Furniture always ensures to provide the best customer service experience to our customers. We have a selection of our new collections on display in our stores. We endeavour to manufacture and source Irish products for our stores and online business to support other Irish businesses.
We pride ourselves on being 100% green and believe in the circular economy and endeavour to recycle every product possible.
Murphy Furniture.ie is a retailer dedicated to making the process of shopping for your home fun and easy. We're more than just an online furniture store. We hand pick and curate the best in quality, style for you and your home.
We have a great range of products and great displays of online products in our stores.
Yes, we do support our local teams and charities.
We have new special offers every month. See our Special Offers page for what’s currently on special offer.
Our website is our brochure. In order to keep our costs and prices down we do not distribute brochures. Instead we're always updating our website to add new products and the best prices.
Info@murphyfurniture.ie is our preferred method of communication; however, you can also contact our stores on the below.
Dublin store: Email: Dublin@murphyfurniture.ie or Phone: (01) 452 5581
Kildare store: Email: Naas@murphyfurniture.ie or Phone: (045) 898 001
Carlow store: Email: Carlow@murphyfurniture.ie or Phone: (059) 917 3105
Gorey store: Email: Gorey@murphyfurniture.ie or Phone: (053) 948 1856
Wexford town store: Email: Wexford@murphyfurniture.ie or Phone: (053) 914 3580
Yes, we offer free recycling when you buy a mattress or sofa in store, we also offer free recycling on certain table and chairs. This service is offered in Counties close to our stores only, terms and conditions apply.
We take great care in capturing representative imagery of all the finishes and fabrics we use.
Sometimes, due to individual computer display settings, colour variation and individual lighting conditions, it is difficult to ensure that what you see on your monitor will be identical to the actual product.
All stores are open Monday to Saturday 10am to 6pm and Sunday 12pm to 5pm.
Our mattresses and beds are sold separately to allow our customers to choose which mattress better suit their needs.
Please see our detailed Mattress Guide. If you require further assistance please contact your nearest store. Our sales staff will be able to assist you further.
Manufacturing defects only, other defects – spillages, normal wear & tear or improper use etc. we do not guarantee.
Once you have placed your order, you will receive an order confirmation email with the delivery/collection times stated under each product ordered. If the item you have ordered is in stock then your order will be processed and sent within 1-6 weeks.
If your order is too large for our courier partners to deliver, we will call to arrange the time and date of your delivery. If the item you have chosen is not in stock, you will receive an email from us to confirm the lead time. We will then notify you once your product(s) has arrived to arrange delivery.
Please ensure there will be a person aged 18 or over to accept delivery. If we have attempted delivery and no one was available we will call again but there might be a delay on the next delivery.
We do our best to provide accuracy in the pricing and other product information displayed on our website, but mistakes sometimes happen.
In such cases Murphy Furniture expressly reserves the right not to honour pricing errors found on this website when accepting an online order.
If an error occurs, we'll let you know and cancel the order. Any authorized payments for that order will be immediately refunded. If you find an error once your order is delivered, please contact firstname.lastname@example.org team or refer to our Return policy.
Refunds & Exchanges
If you wish to return goods, you must contact us as soon as possible to arrange the return. Please email us at email@example.com (working hours Monday-Friday 9.30am-4.30pm). We can arrange to collect the items, a collection fee will apply; this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge.
Alternately you can also return the item to our stores in Dublin, Kildare, Carlow, Wexford town or Gorey only after speaking with customer care at firstname.lastname@example.org (working hours Monday-Friday 9.30am-4.30pm).
You are responsible for covering the cost of the return, unless the item is faulty. You are responsible for the item until it is returned to us, therefore it is important to take reasonable care of the item, and use a recorded delivery service as proof of delivery. Refunds will only be given once the product is back with Murphy Furniture and in the same condition as it was sent out in.
Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product or incorrect product, please contact us straight away by emailing us with the details and photos of the item to: email@example.com
If any items were damaged in transit, this must be reported to us within 3 days of delivery of the item. If the items are visibly damaged upon receipt then indicate this on the delivery note when signing for the items. If possible, please return all items to us in the original packaging complete with all documentation and accessories that belong to it, alternatively for furniture we may arrange a technician call out for minor damages or an uplift and replacement of your item for you. For your own health and safety, please do not use the damaged item. Once we receive the item(s) we will issue a replacement or full refund using your original payment method.
We're committed to selling great value, high-quality furniture and accessories, we hope you'll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought for various reasons.
Following the Distance Selling Regulations, if for whatever reason you change your mind and would like to return your order after delivery, you have a cooling off period of 14 days.
You must inform us within 14 days of the receipt of your item that you are withdrawing your contract. From the date you inform us of this intention, you then have 14 days to return the item to us. You are responsible for covering the cost of returning the item.
We're happy to refund or exchange your purchase in full; however you must ensure that you have taken reasonable care of the item until it is returned to us. The goods must be in an 'as new' condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. If the item has been handled in excess prior to being returned to us, you may be liable for a partial refund which covers the depreciated value. Your refund will be issued within 14 days of the item being returned to us. We can arrange to collect the item from you; however this will be subject to a collection charge which will be deducted from your refund amount.
Due to hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging cannot be returned unless they are faulty.
In the unlikely event of one of our items developing a fault, please report it to us within 3 days of noticing the fault. Please report this fault to us in writing, by emailing us at firstname.lastname@example.org and include a description of the fault and photos.
Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly. If you are reporting the fault by email, we require that you attach photos of the damaged/faulty product so that we can confirm that the item is in fact damaged or faulty. However, we might need to carry out a more detailed inspection in person if these images are not conclusive. In this case, we will send out a technician to evaluate the item. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute. Where applicable, you may cancel your order. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. Unfortunately, some items like mattresses cannot be exchanged or refunded for hygiene and safety reasons unless they are still in their complete sealed packaging, or they are faulty - this does not affect your statutory rights.
Refunds are available for online purchases only, subject to our Returns Policy. Returns of in-store purchases will be issued with a credit note. We would strongly advise customers before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. The dimensions of every item can be found in the Product Description field in each individual product page.
If your purchase does not fit or suit we can issue you with a credit note, less a 30% restocking charge if out of packaging and a 20% restocking charge if still in its original packaging. Special orders cannot be returned or exchanged as the items are made to your specification.
If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Otherwise you can make your own arrangements to your nearest store or collection depot. Please see our stores below to find your nearest location. (The stores can only take in returns that have been approved for return by email@example.com.
Please note our Customer Care team hours are Monday - Friday 9:30am - 4:30pm.
You return your product to a store without proof of purchase or Customer Care approval. The seal has been broken for health and hygiene reasons on any mattress/mattress protector. The goods were a custom order, made to your specification.
* *Custom/Special orders cannot be cancelled or amended.
Refunds will be through the original payment method. We cannot offer cash refunds for online purchases. Refunds take 3-5 working days to clear through the banking system.
Approved refunds will be processed only after all products are returned to Murphy Furniture, while Credit card refunds can be processed on the next business day after your purchase is picked up or returned. Cash refunds will receive a cheque from the Head Office within 10 business days. Your refund may take up to 10 business days to show on your credit card statement. Finance accounts will be refunded within 10 business days.
In order to issue a refund, original packaging is required in instances where you have changed your mind or would like to exchange for a different item(s), size or colour. Please note that the item(s) must be unused and returned within 14 days of purchase. If the item(s) is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product once shipped, you must arrange by whatever means to have the product(s) safety and securely wrapped before being picked up by our delivery partners.
Delivery & Assembly
We offer FREE delivery on the mainland only.
There are times when the demand for a particular item or collection is higher than anticipated. In these cases, we show you a delivery or collection date that takes into consideration how long it will take our warehouses to first restock and then deliver to your home. In most cases, once an item has been restocked, it can be delivered within days.
All our deliveries from our online orders are free from excise duty/custom charges.
Yes, we will strive to complete a sale regardless of impediments but if the delivery address has difficulty accessing entrances or passages, many stairs, nonstandard doors or stairways the onus is on the customer to inform us of these conditions in the special instructions section of the checkout page. Failure to do so may result in a delivery charge.
Generally Monday to Friday nationwide.
We will generally strive to accommodate deliveries outside of these times if absolutely necessary but it may not always be possible to do so and these deliveries may also incur an extra delivery charge.
Contact us to arrange a new delivery time.
Please note, the onus is on you to ensure phones, emails etc. are answered and there is somebody to accept delivery, a redelivery will incur extra delivery charges.
If you are given a delivery date/time and if for any reason you cannot be there, please contact us without delay.
Generally yes, assuming us or our suppliers has your ordered item in stock. Deliveries at holiday times i.e. Christmas & August may be somewhat slower and please be aware that if you are ordering for a pre-Christmas delivery, many of our suppliers have Christmas cut off times, so please order as early as possible.
Due to the large volume of furniture sold and the complex logistics of ordering, transporting & delivering these items occasionally delays can be incurred, Murphy Furniture apologizes for any delay and strives at all times to ensure lead times & delivery dates are adhered to.
Many frequently sold items on our website are actually held in stock in our warehouse and often these are delivered significantly earlier than the stated delivery time frame.
Before buying furniture, it is important customers confirm the measurements of their room as well as all access points before placing the order. Measurement details for each furniture item are displayed on their individual product information page in the following ways: W x D x H cms, W x L x H or L x D x H cm/mm.
Certain furniture items are fully assembled on arrival and it’s important to check that they will fit into openings of the room. We advise customers to check the item will fit through doorways, hallways and up stairs without damaging paintwork or windows. If our delivery team cannot get the furniture item into the house, they will need to return to us at your expense.
A useful way to check whether furniture will fit in a particular room is to map out the space using masking tape or newspaper. With dining tables, we would advise at least 60cm (24in) clearance from the chair when it’s out from the table to sit comfortably. When replacing older furniture, mark out the area of the new piece compared to the existing piece to check the difference in size.
Most items require no assembly or only light one person assembly which require minimal manual dexterity, little strength or specialist tools. However, some larger pieces may possibly require two-person assembly, a considerable amount of time and a moderate level of dexterity. In all instances full instructions, fittings etc. will be included with each item.
All bed frames, dining tables, bunk beds and some occasional furniture are delivered unassembled. If you require us to assemble an item you purchased, we can assist with assembly service. There will be a charge for this service from €25 - €99 depending on the product in question. If you require our assembly service, please contact firstname.lastname@example.org after you have placed an order.
After online purchase, a representative will contact you to schedule your delivery. Our delivery windows are limited by order, time and distance and your delivery will be assigned with those factors considered.
Not at present, due to present Covid restrictions.
Please allow up to 4 weeks from the day you received the order confirmation. For any additional concern, please do not hesitate to email us at email@example.com for updates.
Please note Customer Care team hours are Monday - Friday 9:30am - 4:30pm.
Online Orders, Payments & Financing
No, you can complete your purchase as a guest. We do however recommend creating an account as this offers you more benefits and access to all of your previous orders.
Murphy Furniture uses universally accepted and renowned payment methods on our website, which offer optimum security for both the buyer and the seller.
Stripe is one of Europe's largest and fastest growing online payment gateways. Stripe accepts credit cards and digital wallets i.e. Apple pay, Google pay and Microsoft pay.
We also work with Humm to allow our customers to pay off items weekly or monthly please see our Humm page for further information.
Once your order is processed successfully the payment will be debited from your account. If there are any issues with processing your payment, a member of our team will contact you.
All prices include VAT.
Yes, we offer custom orders on selected items. Products such as sofas, mattresses, headboards and divan bases can be tailor-made to meet your needs. To discuss custom orders and view the range of fabrics/leathers available to you, please email firstname.lastname@example.org.
*Please note we cannot accept returns of customer furniture orders as a custom order is made to your specification.
Acceptance of your order and the completion of the contract between you and us will take place once you receive a confirmation email from us. If there has been any error, mistake or any other unforeseen circumstances, it is at this point where your order can be amended or cancelled. Should you wish to amend your online order before delivery email us at email@example.com.
Please note:if you wish to change delivery date we will need to be notified at least 3 days beforehand. Otherwise re-delivery fee will apply. To amend your in-store order before delivery email us at firstname.lastname@example.org at least one working day prior to the scheduled delivery date to amend or cancel your order.
Customer Care working Hours: Monday to Friday, 9.30am to 4.30pm.
To protect our customers, we only offer shipping to the cardholder’s address (verified during the transaction).
Many of our items are available for collection from your nearest store or collection depot. When you proceed to the checkout to purchase your items, you can select the Click and Collect option for the store nearest to you.
Please ensure you select the option for the store/collection depot you intend to collect your purchase from. With this option, you will still be making your payment online. We will notify you via email where and when to collect your order. Please do not proceed to the store or depot without first receiving an email from us informing you that your order is ready for collection.
Many of our items are available for collection from your nearest store.
Unfortunately, we cannot offer a pickup service from our warehouse as our warehouse is not open to the public for insurance purposes.
Should you wish to cancel your online order before delivery email us at email@example.com. Please note that if your order is cancelled later than 3 days before delivery, delivery charge will apply. To cancel your in-store order email us at firstname.lastname@example.org.
Please also note Customer Care team hours are Monday - Friday 9:30am - 4:30pm.
We know that the safety of your personal information is extremely important, all information you enter on our website is protected by a SSL certificate. We also do not directly handle any payments; or store bank/ credit card details, these are handled externally by universally accepted payment method by Stripe. Stripe is one of Europe largest and fastest growing online payment gateways, accepting credit cards and digital wallets ie. Apple Pay, Google Pay and Microsoft Pay.
Yes, you will receive an order number at the end of the checkout process and you will also be sent a confirmation email once your order has been processed. This will confirm the items you have purchased, your delivery and billing details. Please check this confirmation carefully and contact us if you notice any errors. If you do not receive a confirmation email, please check your spam folder, or email us at email@example.com.
Please note our Customer Care team hours are Monday - Friday 9:30am - 4:30pm.
No, sorry we are not able to take payment over the phone due to fraudulent calls.
If an item is out of stock, we will provide an estimated re-stocking date. These dates may change due to circumstances beyond our control, such as a delay in shipping. It is possible to place an order for an out-of-stock item, and when that item is returned into stock we will arrange delivery of it to you.
We currently have a notification system for out-of-stock items, however this facility is open to human error.
No, unfortunately we do not offer cash on delivery / COD service. You must make your payment online in order to confirm your purchase and will receive a confirmation email once your payment has been processed.
In Store Orders
You can visit any of our stores and make a purchase in-store. Our experienced and helpful sales assistants will be delighted to help you with any queries you may have.
We accept cash and all major credit cards in-store. We do not offer finance ourselves, we work with Humm to allow our customers to pay for items weekly/monthly. Please see our Humm page for further information.
It is possible to place a deposit on an item in-store. For standard items, a minimum 20% deposit is payable, with balance to be paid at least five days before delivery or collection can take place.
For custom orders, a minimum deposit of 50% is required, with balance to be paid within four weeks before delivery or collection can take place. Please ask our sales staff in-store for further information on this option.
We work alongside Humm to allow our customers to pay for items weekly/monthly, please see our Humm page for further information.
Please note that prices in-store and online may vary. This is because there may be a specific promotion running online or in-store sale. All sale prices on this website apply exclusively to online purchases only and do not have any bearing on in-store prices. Price variations may occur and we can only honour prices as seen where the item is purchased from; either online or in one of our nationwide stores. We endeavour to keep our website and catalogue prices updated and accurate but it is possible that the price may be an error or have increased from that published. If that happens, we will not send out your order until you have confirmed that you wish to order at the new price.
Yes. Please inform a member of staff when making your purchase in our outlets who will advise you of delivery information and related costs.
No, some of our store products are available in store only and online only. While the vast majority of our product range is on the website, we cannot guarantee that all of our products will be on both online and in store. We would love to have every product accessible on our website, however due to our ever expanding selection of products this is not always possible.
While it is easier to shop, compare prices and check out more brands and models online than driving around stores, most people like to try mattresses before making a final purchase. We offer the best of both worlds for most of our mattress ranges, where you can browse our website for different brands and models and then visit the store to try your selected mattress before purchase. You can also use our Mattress Guide to help you with the selection of your mattress.
Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product, please contact us straight away by emailing us with the details and photos of the item to: firstname.lastname@example.org
If any items were damaged in transit, this must be reported to us within 3 days of delivery of the item. If the items are visibly damaged upon receipt then indicate this on the delivery note when signing for the items. If possible, please return all items to us in the original packaging complete with all documentation and accessories that belong to it. For your own health and safety, please do not use the damaged item. Once we receive the item(s) we will issue a replacement or full refund using your original payment method
Mattresses will only be accepted back if they are in the original condition
Any mattress that is returned in a noticeably damaged or soiled state will not be processed and will be returned to you. The cost to return and cost to send the mattress back to you will be charged to you.
Where your new change/exchange/upgrade is more expensive than the original, we will require payment for the difference in price. The option to choose a different model or request a refund is only valid once.
Any promotional items received with your mattress purchase must be returned with the mattress set. Should you choose to keep the promotional items, you can always contact your store and pay current sale price on those items. That amount will be deducted from the refund.
We recommend a mattress protector be used on all new mattresses. Not only does a quality mattress protector protect from spills but they can also repel allergens, odours and body fluids.
The Fitzwilliam Bedding Company are based in the village of Tinahely, Co. Wicklow and are consistently striving and working to produce excellence for their customers. See their website for more information.
Yes, we have a Blog page.
Yes, we have a Twitter page.
Yes, we have a Pinterest page.
Click on 'Sign In' at the top right-hand side of the screen. Now click on 'Forgot your password', enter the email address that you signed up with and then click 'Reset My Password'. You will now receive an email with instructions on how to reset your password. If you encounter any further difficulties, please email email@example.com and we will do our best to assist you.
A wish list is available to logged in customers. You can create a wish list and add items you would eventually like to buy. You can save the items you like and come back at a future date in order to make a purchase. You have the option to add items from your wish list to your shopping cart, and you also have the option to share your wish list with family and friends so that they know what kind of gifts you would like to receive.
Click on 'Sign In’ at the top right-hand side of the screen & log in to your account. Under the ‘Your Account' section, click on 'Address'. Here you can change your various addresses or add additional addresses. If your order has already been processed and you need to change your address, please contact our Customer Care team on firstname.lastname@example.org.
Please note our Customer Care team hours are Monday - Friday 9:30am - 4:30pm.
Please contact us on email@example.com and let us know you want your account to be removed. Please include the email address you used to set up the account and if you can tell us why you need the account removed.
Customer Service / Complaints
At Murphy Furniture, we have a dedicated customer care team. If any faults or issues should arise please contact our customer care team on firstname.lastname@example.org or phone 086 796 1359. Please send through any images relating to the complaint, if applicable. Our Customer Care team strive to resolve any problems in a timely manner and do their utmost to ensure your issue will be dealt with within 48 hours during working days.
Please note: Our email and phone are only monitored Mondays - Fridays from 9:30am - 4:30pm.
Please get in touch with our dedicated Customer Service team at email@example.com or phone 086 796 1359 for more information.
Please note: our email and phone are only monitored on Mondays - Fridays 9:30am - 4:30pm.
No. The right and left sides of the corner sofa sets are not interchangeable and must be assembled in position displayed in product image
No. Our garden furniture sets can only be sold with the cushions displayed in product images.