FAQs

If you wish to return goods, you must contact us as soon as possible to arrange the return. Please email us at customercare@murphyfurniture.ie (working hours Monday-Friday 9.30am-4.30pm). We can arrange to collect the items, a collection fee will apply; this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge.

Alternately  you can also return the item to our stores in Dublin, Kildare, Carlow, Wexford town or Gorey only after speaking with customer care at customercare@murphyfurniture.ie (working hours Monday-Friday 9.30am-4.30pm).

You are responsible for covering the cost of the return, unless the item is faulty. You are responsible for the item until it is returned to us, therefore it is important to take reasonable care of the item, and use a recorded delivery service as proof of delivery. Refunds will only be given once the product is back with Murphy Furniture and in the same condition as it was sent out in.

Although we take every care to ensure your product arrives to you in pristine condition, on rare occasions a product may get damaged in transit. If you do receive a damaged product or incorrect product, please contact us straight away by emailing us with the details and photos of the item to: customercare@murphyfurniture.ie

If any items were damaged in transit, this must be reported to us within 3 days of delivery of the item. If the items are visibly damaged upon receipt then indicate this on the delivery note when signing for the items. If possible, please return all items to us in the original packaging complete with all documentation and accessories that belong to it, alternatively for furniture we may arrange a technician call out for minor damages or an uplift and replacement of your item for you. For your own health and safety, please do not use the damaged item. Once we receive the item(s) we will issue a replacement or full refund using your original payment method.

We're committed to selling great value, high-quality furniture and accessories, we hope you'll enjoy our products but we also know that, for one reason or another, there may be a time when you need to exchange or return something you've bought for various reasons.

Following the Distance Selling Regulations, if for whatever reason you change your mind and would like to return your order after delivery, you have a cooling off period of 14 days.

You must inform us within 14 days of the receipt of your item that you are withdrawing your contract. From the date you inform us of this intention, you then have 14 days to return the item to us. You are responsible for covering the cost of returning the item.

We're happy to refund or exchange your purchase in full; however you must ensure that you have taken reasonable care of the item until it is returned to us. The goods must be in an 'as new' condition and returned in the original, undamaged packaging, along with any accessories and free gifts received with it. The product must not have been used or installed. Whilst the goods are in your possession you must take reasonable care of them and not use them. If the item has been handled in excess prior to being returned to us, you may be liable for a partial refund which covers the depreciated value. Your refund will be issued within 14 days of the item being returned to us. We can arrange to collect the item from you; however this will be subject to a collection charge which will be deducted from your refund amount.

Due to hygiene reasons, mattresses and mattress toppers which have been removed from their original packaging cannot be returned unless they are faulty.

In the unlikely event of one of our items developing a fault, please report it to us within 3 days of noticing the fault. Please report this fault to us in writing, by emailing us at customercare@murphyfurniture.ie and include a description of the fault and photos.

Please note that we may ask to inspect the goods to confirm the fault or ask you to carry out a telephone diagnostic to make sure it is not a problem that can be resolved quickly. If you are reporting the fault by email, we require that you attach photos of the damaged/faulty product so that we can confirm that the item is in fact damaged or faulty. However, we might need to carry out a more detailed inspection in person if these images are not conclusive. In this case, we will send out a technician to evaluate the item. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a substitute. Where applicable, you may cancel your order. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible. Unfortunately, some items like mattresses cannot be exchanged or refunded for hygiene and safety reasons unless they are still in their complete sealed packaging, or they are faulty - this does not affect your statutory rights.

Refunds are available for online purchases only, subject to our Returns Policy. Returns of in-store purchases will be issued with a credit note. We would strongly advise customers before purchasing, to ensure that the measurements of all entrances are suitable for the intended purchase, as we are unable to offer a refund if the items are found unsuitable. The dimensions of every item can be found in the Product Description field in each individual product page.

If your purchase does not fit or suit we can issue you with a credit note, less a 30% restocking charge if out of packaging and a 20% restocking charge if still in its original packaging. Special orders cannot be returned or exchanged as the items are made to your specification.

If you wish to return goods, collection of these can be arranged by contacting us and a collection fee will apply, this collection fee varies depending on where you live. This collection fee may or may not be greater than the original delivery charge. Otherwise you can make your own arrangements to your nearest store or collection depot. Please see our stores below to find your nearest location. (The stores can only take in returns that have been approved for return by customercare@murphyfurniture.ie.

Please note our Customer Care team hours are Monday - Friday 9:30am - 4:30pm.

Dublin store

Naas store

Carlow store

Gorey store

Wexford store

You return your product to a store without proof of purchase or Customer Care approval. The seal has been broken for health and hygiene reasons on any mattress/mattress protector. The goods were a custom order, made to your specification.

* *Custom/Special orders cannot be cancelled or amended.

Refunds will be through the original payment method. We cannot offer cash refunds for online purchases. Refunds take 3-5 working days to clear through the banking system.

Approved refunds will be processed only after all products are returned to Murphy Furniture, while Credit card refunds can be processed on the next business day after your purchase is picked up or returned. Cash refunds will receive a cheque from the Head Office within 10 business days. Your refund may take up to 10 business days to show on your credit card statement. Finance accounts will be refunded within 10 business days.

In order to issue a refund, original packaging is required in instances where you have changed your mind or would like to exchange for a different item(s), size or colour. Please note that the item(s) must be unused and returned within 14 days of purchase. If the item(s) is faulty, but the customer is no longer in possession of the original packaging the return claim can still be submitted. Where the original packaging is either damaged or no longer suitable to protect the product once shipped, you must arrange by whatever means to have the product(s) safety and securely wrapped before being picked up by our delivery partners.